This Privacy Policy explains how Axbet, operated by ALJOBA LIMITADA ("we", "us", "our"), collects, uses, stores, shares and protects personal data when you visit or use axbet-casino.nl (the "Site"). Please read it carefully before registering an account or using any of our services.

1. Who We Are

Axbet is a brand operated by ALJOBA LIMITADA, licensed under Costa Rica gaming regulations. Our Site is accessible at axbet-casino.nl and provides an online casino, live dealer games, a sportsbook, and related services to registered members. For all data-related enquiries, please contact our support team via 24/7 live chat or by email, both available in English and French.

2. Scope of This Policy

This Policy applies to:

• All visitors to axbet-casino.nl, whether or not they hold a registered account;
• Registered members who use our casino, live casino, sportsbook, or payment facilities;
• Any person who contacts our customer support team or participates in our promotions, VIP programme, or any other offer we make available.

By accessing the Site or creating an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

3. Data We Collect

3.1 Information You Provide Directly

When you register an account, make a deposit or withdrawal, claim a bonus, or contact support, you may provide us with:

• Identity data: full name, date of birth, gender, nationality;
• Contact data: email address, phone number, postal address;
• Account credentials: username and encrypted password;
• Financial data: payment method details (e.g. card numbers, e-wallet identifiers, bank account references, cryptocurrency wallet addresses) and transaction history;
• Verification documents: copies of government-issued identity documents, proof of address, and source-of-funds evidence submitted during KYC (Know Your Customer) verification;
• Responsible gaming data: any self-exclusion requests, deposit limits, session limits, cool-off periods, or other responsible gaming preferences you set.

3.2 Information Collected Automatically

When you visit or interact with axbet-casino.nl, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation derived from it;
• Browser type, version, and operating system;
• Device type (desktop, mobile, or tablet) and device identifiers;
• Pages visited, session duration, and click-path data;
• Referring URLs and search terms used to reach the Site;
• Game session data, including titles played, wagers placed, and outcomes;
• Sportsbook activity, including markets accessed, bets placed, and MultiBoost or SuperOdds selections made;
• PWA installation and usage signals on mobile devices;
• Cookies and similar tracking technologies (see Section 10).

3.3 Information from Third Parties

We may receive personal data about you from trusted third parties, including:

• Payment processors and banking partners (including Dutch banking providers such as ABN AMRO, ING, and Rabobank, as well as Visa, Mastercard, Skrill, Neteller, Paysafecard, Revolut, N26, Google Pay, and cryptocurrency payment gateways) for the purpose of processing and verifying transactions;
• Identity verification and fraud-prevention providers who assist us in completing KYC checks;
• Affiliate and marketing partners who referred you to axbet-casino.nl, where permitted;
• Game software providers (including Pragmatic Play, NetEnt, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, BGaming, Quickspin, Red Tiger, Relax Gaming, Spinomenal, Playson, Yggdrasil, Spribe, Smartsoft Gaming, Ezugi, Absolute Live Gaming, Atmosfera, Beter Live, Lucky Streak, Golden Race, Leap Gaming, Swintt, Winfinity, and TVBet) where technical session or fairness data is shared for integration purposes.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

5. Know Your Customer (KYC) Verification

As part of our commitment to responsible and secure operations, Axbet conducts KYC verification on account holders. This process may be triggered at registration, prior to processing a withdrawal, when an account reaches specified activity thresholds, or at any other point where our compliance team deems it necessary.

During KYC, we may ask you to provide:

• A valid government-issued photo identity document (such as a passport, national identity card, or driving licence);
• Proof of current residential address (such as a recent utility bill or bank statement);
• Proof of payment method ownership (such as a card photograph or screenshot of an e-wallet account);
• Source-of-funds or source-of-wealth documentation where required.

Documents you submit for KYC purposes are processed securely and retained only for as long as is necessary to fulfil our legal and compliance obligations. Failure to complete KYC when requested may result in withdrawal processing being placed on hold or, in certain circumstances, account suspension.

6. Responsible Gaming Data

Axbet takes responsible gaming seriously. When you use responsible gaming tools — such as setting deposit limits, requesting a cool-off period, or applying for self-exclusion — we record and act upon these preferences. This data is treated with the highest level of care and is used exclusively to:

• Enforce the limits and restrictions you have requested;
• Monitor your account for signs of problem gambling behaviour;
• Communicate with you about responsible gaming resources where appropriate;
• Fulfil any obligations we have under applicable gaming regulations.

Responsible gaming data will not be used for any marketing purpose and will not be shared with third parties except where required by law or where necessary to enforce your self-exclusion across relevant platforms.

7. Sharing Your Personal Data

We do not sell your personal data. We may share it with the following categories of recipient, and only to the extent necessary for the relevant purpose:

• Payment processors and banking partners: to facilitate deposits and withdrawals via methods including Dutch banking providers, Visa, Mastercard, Skrill, Neteller, Paysafecard, Revolut, N26, Google Pay, bank transfer, and crypto gateways;
• Identity verification and KYC providers: specialist third parties who assist us in verifying identity documents and screening against relevant databases;
• Fraud prevention and security services: providers who help us detect and prevent fraudulent or criminal activity;
• Game software and live casino providers: to the extent technically necessary for game integration and to maintain fair-play records;
• Affiliate partners: limited data (such as registration and first-deposit confirmation) may be shared with the affiliate who referred you, where applicable and where consistent with this Policy;
• Professional advisers: lawyers, auditors, and accountants who are bound by confidentiality obligations;
• Regulatory and law enforcement authorities: where we are required to do so by applicable law or in response to a lawful request;
• Business successors: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

8. International Data Transfers

ALJOBA LIMITADA is incorporated and operated under Costa Rica law. The Site serves users across multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside your own jurisdiction, including countries that may not offer the same level of data protection as your home country.

Where such transfers occur, we take appropriate steps to ensure that your data remains protected to a standard consistent with this Policy, including through contractual safeguards with our service providers. By using axbet-casino.nl and accepting this Policy, you consent to such international transfers on the terms described here.

9. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, and in any event for no longer than required by applicable law. As a general guide:

• Account and transaction data: retained for a minimum of five years from the date of account closure, to comply with anti-money laundering and financial record-keeping obligations;
• KYC verification documents: retained for the period required under applicable law and our internal compliance policies;
• Marketing consent records: retained until you withdraw consent and for a reasonable period thereafter to evidence that consent was properly obtained;
• Support communications: retained for up to two years after the matter is resolved, unless a longer period is required for legal or dispute-resolution purposes;
• Technical log data: retained for a period consistent with our security monitoring requirements, typically up to twelve months.

When personal data is no longer required, we will delete or anonymise it securely.

10. Cookies and Tracking Technologies

axbet-casino.nl uses cookies and similar technologies (such as pixels, local storage, and session identifiers) to operate the Site effectively, remember your preferences, and understand how you use our services. The main categories of cookies we use are:

• Strictly necessary cookies: essential for the Site to function, including session management, login authentication, and cashier operations. These cannot be disabled without impacting core functionality.
• Functional cookies: used to remember your preferences, such as language selection (English or French) and display settings.
• Analytical cookies: used to measure traffic, understand user journeys through the lobby and sportsbook, and improve the overall Site experience.
• Marketing and affiliate cookies: used to track whether you arrived via an affiliate partner link, and to deliver relevant promotional content where you have given consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some features of axbet-casino.nl, including the PWA shortcut functionality.

11. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data. These may include:

• Right of access: the right to request a copy of the personal data we hold about you;
• Right to rectification: the right to request correction of inaccurate or incomplete data;
• Right to erasure: the right to request deletion of your personal data, subject to any overriding legal obligations we have to retain it (for example, financial and KYC records);
• Right to restriction: the right to request that we limit the processing of your data in certain circumstances;
• Right to data portability: the right to receive your data in a structured, commonly used, and machine-readable format where processing is based on consent or contract;
• Right to object: the right to object to processing based on our legitimate interests, including direct marketing;
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via 24/7 live chat at axbet-casino.nl or by emailing us. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a request.

12. Security of Your Personal Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmitted between your device and axbet-casino.nl using SSL/TLS technology;
• Secure storage of account credentials (passwords are hashed and never stored in plain text);
• Access controls ensuring that only authorised personnel can access personal data, and only on a need-to-know basis;
• Regular review of our security practices and infrastructure;
• Due diligence and contractual security obligations placed on all third-party processors who handle your data.

While we take every reasonable precaution, no method of data transmission over the internet or electronic storage is entirely secure. You also play a role in keeping your account safe — please use a strong, unique password and do not share your account credentials with anyone.

13. Children and Minors

axbet-casino.nl is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided us with personal data or has accessed our services, please contact our support team immediately. Any account found to be held by a minor will be closed and any related funds handled in accordance with our Terms and Conditions and applicable law.

14. Marketing Communications

Where you have given your consent, we may send you promotional communications about Axbet offers, bonuses, new games, VIP rewards, and sportsbook events. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email you receive;
• Updating your communication preferences within your account settings;
• Contacting our support team via live chat or email.

Opting out of marketing communications will not affect the sending of transactional or service communications, such as withdrawal confirmations, KYC requests, or responsible gaming notifications.

15. Third-Party Websites and Links

axbet-casino.nl may contain links to third-party websites or services. This Policy applies solely to data processed by Axbet and ALJOBA LIMITADA. We are not responsible for the privacy practices of any third-party site or service, and we encourage you to review the privacy policies of any third party before providing them with your personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will post the updated Policy on axbet-casino.nl and update the effective date shown below. Where changes are significant, we may also notify you directly via email or an in-account notification. Your continued use of axbet-casino.nl following the posting of changes constitutes your acceptance of the revised Policy.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:

• Live chat: available 24/7 directly on axbet-casino.nl, in English and French;
• Email: accessible via the Support section of axbet-casino.nl.

Operator: ALJOBA LIMITADA
Brand: Axbet
Site: axbet-casino.nl
Effective date: 2026